The hotel offers amenities for your comfortable stay and unforgettable experiences
Easy Parking Access
“The parking facility right in front of the hotel was a tremendous advantage, making it convenient for us to unload our luggage and get settled in.” view full review
Free Transport Voucher
“Receiving complimentary public transportation vouchers for our family made exploring the city so much easier and more enjoyable without additional costs.” view full review
Spotless & Modern Rooms
“Our room was impeccably clean and beautifully modern, providing a comfortable oasis to return to after a day of sightseeing.” view full review
Varied Breakfast Options
“The breakfast spread was delightful, offering a wide range of options that catered to all our family preferences, ensuring we started our day right.” view full review
General
No smoking on site
Free Wi-Fi in public areas
Parking
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Housekeeping
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Leisure/ TV room
Room features
Heating
Mini-bar
Soundproofed rooms
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Rollaway beds
Bathroom
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Am Mattenhof 16,
Kriens,
Switzerland,
Canton of Lucerne
Map view
street view
Am Mattenhof 16,
Kriens,
Switzerland,
Canton of Lucerne
City landmarks
Bridge
Chapel Bridge
2.8
km
Luzernerstrasse 21
Museum im Bellpark
1.8
km
Event hall
Lucerne Culture and Congress Centre
2.8
km
Stadium
Swisspor Arena
790 m
Bosmattweg 1
Militaermuseum.ch
800 m
Mall
Pilatusmarkt
1.0
km
Bahnhofstrasse 11a
Jesuit Church
2.7
km
Church
St Gallus Catholic Church
1.8
km
Church
Franciscan Church
2.6
km
Bridge
Spreuer Bridge
2.8
km
Museum
The Rosengart Collection
2.6
km
Park
Parkbad Kleinfeld
1.4
km
Square
Lion Monument
3.6
km
Event hall
Neubad
2.3
km
LucerneSwitzerland
Lake Lucerne
2.9
km
Museum
Natur-Museum Luzern
2.8
km
Museum
Richard Wagner Museum
2.8
km
Schlossweg 1
Pilatus Luzern
2.3
km
Park
Inseli Park
2.8
km
Museum
Bourbaki Panorama
3.5
km
Museum
Modern Art Museum
2.8
km
Reusssteg 1
Nadelwehr Luzern
2.7
km
LucerneSwitzerland
Old Town Lucerne
2.9
km
Museum
Historisches Museum Luzern
2.8
km
Berglistrasse
Sonnenberg Tunnel
2.3
km
Kanonenstrasse
LA Collection'Air Art Park at Chateau Guetsch in Lucerne
2.8
km
Public Building
Town Hall
2.9
km
6004 Lucerne
Museggmauer
3.1
km
The Foot of the Alps
Biosphaere Entlebuch
2.5
km
Nearby
Industriestrasse 10
Schachmuseum
350 m
Restaurants
Jack's Cevap House
170 m
Am Mattenhof 6
Kuonimatt Steakhouse & Pizzeria
270 m
Industriestrasse 9 6010 Kriens
Restaurant Pallino
380 m
Schaeferweg 21
La fontana
500 m
Industriestrasse 15
Ranch Kriens
520 m
Grabenhofstrasse 5
Restaurant Waldegg
780 m
Kantonsstrasse 8 6048 Horw
Schutzenhaus Allmend Luzern
1.0
km
Horwerstrasse 93
Pizza Sofra
1.2
km
Kantonsstrasse 44
Ristorante Pizzeria Accademia
1.3
km
Zihlmattweg 20 6005 Luzern
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Spacious Rooms
Outstanding Service
Limited Dining Menu
Slight Breakfast Service Issue
7.0/10
Very good
Rooms
7.6
Location
8.2
Service
6.9
Dining
6.1
Guest reviews
7.0/10
based on 12 reviews
8.4
8.4/10 based on 5023 reviews
Henry
United States,
April
2024
8.4/10
I had a fantastic stay at the hotel! The rooms were modern, clean, and incredibly spacious for our group of three adults, a baby, and a dog. The service was outstanding, with superb hospitality and very helpful staff. The location was convenient, just outside the city center but easily accessible by train in just 5 minutes. The dining options were good overall, although the menu was limited for longer stays. The hotel had great facilities that added to the overall positive experience.
Rooms
9.0
Our room was not only modern and clean but also incredibly spacious, perfect for our group.
Service
9.0
The service was excellent, with outstanding assistance from the staff, although there was a slight hiccup with breakfast service.
Location
8.0
The hotel's location was just outside the city center but very easily accessible by train, making it a convenient choice.
Dining
7.0
The dining experience was good overall, with a nice variety of food options, although the menu could be more diverse for longer stays.
Facilities
9.0
The facilities at the hotel were top-notch, providing everything we needed for a comfortable and enjoyable stay.
Spacious Rooms
Limited Dining Menu
Darren
United Kingdom,
March
2024
8.2/10
I ended up choosing a massive room with a cozy bed by mistake, and it turned out to be a great decision. The rooms are fantastic - clean, very comfortable, and equipped with similar facilities. The only downside is the lack of room selection awareness.
Rooms
9.0
The rooms are great, clean, and very comfortable with similar facilities.
Service
8.0
The staff was very friendly and helpful overall, except for one slightly rude encounter. They even assisted us with free public transport tickets to Luzern, ensuring a pleasant stay.
Location
9.0
The location is perfect, especially if you are arriving by car. It's away from the noise of the city center but close enough to the train station and highway, offering convenience and a secure car park at the hotel.
Dining
7.0
The dining experience is decent overall, but it could use more variety and fresh fruits for guests staying longer than a couple of nights. However, freshly baked bread is a highlight.
Facilities
8.0
The facilities are good, with everything you might need for a comfortable stay. Just a few improvements in the dining variety could make it even better.
Comfortable Rooms
Limited Dining Variety
Patrick
United Kingdom,
January
2024
6.4/10
Upon arrival, the hotel rooms were exceptionally clean, but using the sofa bed for children was challenging. The facilities in the rooms were good overall. The staff were very helpful and friendly during my stay, although Mr Henning Bleg had a negative impact by suggesting switching to a cheaper hotel if unsatisfied. The dining options were limited for vegetarians, and improvements are needed in this area. The hotel had some positive features but also some drawbacks to consider.
Rooms
7.0
The rooms were exceptionally clean but not suitable for using the sofa bed or traveling with children.
Service
6.0
The majority of the staff were very helpful and friendly, but the encounter with Mr Henning Bleg was disappointing.
Location
8.0
The prime location offered excellent connectivity via bus and metro, but the ongoing construction and lack of transportation information were drawbacks.
Dining
5.0
The dining experience lacked vegetarian options, which impacted the overall satisfaction.
Facilities
6.0
The facility had limited dining options for vegetarians.
Owen
United Kingdom,
January
2024
7.4/10
I absolutely loved the location of the hotel, not far from the city center and easily accessible by public transport. The rooms were clean and quiet, ensuring a comfortable stay. The service was pleasant overall, although there were a few hiccups with pre-arrival communication. The dining experience was satisfactory with room for improvement, offering classic dishes. The facilities met expectations, with convenient amenities available.
Rooms
8.0
The rooms were clean and quiet, providing a comfortable stay.
Service
7.0
The service was generally pleasant, although there were some issues with pre-arrival communication.
Location
9.0
The hotel's location was exceptional, close to key points and easily accessible by various means of transport.
Dining
6.0
The dining experience offered classic dishes but could be improved to provide more variety.
Facilities
7.0
The facilities met expectations, providing convenient amenities for a satisfactory stay.
Angela
United Kingdom,
December
2023
6.6/10
The hotel had spacious rooms but faced a bit of street noise. The service seemed overwhelmed and the staff were not attentive. The location was very convenient to the train station. The dining experience was average. The hotel facilities were decent.
Rooms
7.0
The room, although spacious, faced the streets which made it a bit loud.
Service
5.0
The service seemed overwhelmed and staff were not attentive.
Location
9.0
The location was very convenient to the train station.
Dining
6.0
The dining experience was average, nothing exceptional.
Facilities
7.0
The hotel facilities were decent.
Lily
United Kingdom,
November
2023
7.8/10
The hotel had clean and tidy rooms with all necessary amenities for a night stay, although slightly congested. The service was efficient, with friendly staff ready to recommend places to visit. The location was convenient, very close to the train station and with parking available at reasonable rates. The dining options were good overall, but limited for vegetarian guests. The hotel had well-maintained facilities, offering a pleasant stay.
Rooms
7.0
The rooms were neat and clean, equipped with all necessary stuff for a night's stay, although slightly congested.
Service
9.0
The service was very good and efficient, with the staff being friendly and helpful.
Location
8.0
The hotel was conveniently located near the train station and offered easy access to nearby locations.
Dining
7.0
The dining experience was satisfactory overall, with a variety of dishes available, but limited vegetarian options.
Facilities
8.0
The hotel had well-maintained facilities, adding to the overall comfort of the stay.
James
United States,
October
2023
6.6/10
The hotel had spacious rooms, although the smallest option was a bit tight for a family of three. The price was deducted from my account without confirmation, but the room was not booked right away. The service was mostly good, with one exceptional staff member standing out. The location offered privacy due to ample space between tables, but the distance from the city was a downside. The dining experience could be improved for non-pork eaters, but the selection and regular replenishment of options were noteworthy.
Rooms
7.0
The rooms, despite being of a good size, felt cramped for a family of three.
Service
8.0
Most of the staff and the manager were cooperative, although the check-in process took longer than expected due to excessive checks.
Location
6.0
The wide spacing between tables offered a sense of privacy, but the hotel's distance from the city was inconvenient.
Dining
7.0
The dining experience lacked flexibility for non-pork eaters and could have offered higher-quality options, although the selection was impressive and regularly restocked.
Facilities
5.0
The hotel lacked additional facilities.
Thomas
United States,
September
2023
7.2/10
My stay at the hotel was pleasant overall. The rooms were small but comfortable, and the staff was very nice, although there were some issues with efficiency during check-in. The location was exceptional for exploring Lucerne, and the dining options were satisfactory. However, the check-in process could be improved, and the dining experience was just average.
Rooms
7.0
The rooms were small for a family of 3 but comfortable.
Service
6.0
The staff was very nice and kind, but there were some delays and occasional rudeness during our interactions.
Location
9.0
The hotel's location was perfect for visiting Lucerne and surroundings, next to the train stations and with easy access to public transport.
Dining
6.0
The dining was okay but nothing special, with limited options and sometimes crowded during peak hours.
Facilities
8.0
The hotel had the basic facilities needed for a comfortable stay.
Taylor
United States,
August
2023
7.0/10
The hotel was very spacious for our party of three adults, a baby, and a dog, and they even helped us with free public transport tickets into Luzern. The service was generally friendly, although we did encounter one staff member who was a bit rude. The location was incredibly convenient, right next to a train station and close to Mt Pilatus cable car point. The dining options were limited, with a poor quality breakfast buffet, and high parking charges. Overall, a mixed experience with some great features but also a few drawbacks.
Rooms
8.0
The room was very spacious for us, considering the number of people in our group. It was a bit small but comfortable overall.
Service
7.0
Except for one staff member, the rest of the staff and the manager were very helpful and friendly. There was one incident where a staff member seemed a bit rude when addressing a concern.
Location
9.0
The location couldn't have been more convenient, being close to both the train station and the Mt Pilatus cable car point. Easy access to the city center made our stay very enjoyable.
Dining
5.0
The dining options were limited, and the breakfast buffet was of very poor quality. Additionally, the parking charges were quite high. There's room for improvement in this area.
Facilities
The hotel facilities were satisfactory but nothing exceptional. The overall experience was average in this regard.
John
United States,
August
2023
6.6/10
My stay at the hotel was a mix of good and not-so-good experiences. The rooms, though spacious and suitable for business trips, left me disappointed as my booking wasn't confirmed despite the discount. On the bright side, the service was professional and friendly, but the mismanagement during check-in left a negative impression. The location was excellent with easy access to public transport, yet facing challenges due to nearby construction. The dining options were average, with occasional shortcomings in selection. Overall, a stay with its ups and downs.
Rooms
7.0
The room was spacious enough for a business trip.
Service
6.0
Despite some initial hiccups, the service staff was professional and friendly.
Location
8.0
The hotel's location was excellent with nearby public transport options but hindered by ongoing construction.
Dining
5.0
The dining experience was okay, nothing exceptional.
Facilities
7.0
The facilities were adequate for a comfortable stay.
Great location
Construction nearby
David
United States,
June
2023
7.0/10
Our stay at the hotel was a mixed experience. The rooms were clean and tidy, but a bit congested, especially if you plan to use the sofa bed or have children. The hotel's location was convenient, just outside the city center and close to the metro, making it great for exploring Lucerne. The dining options were acceptable, with a European breakfast selection, but room for improvement in variety. Overall, a decent stay with both positive and negative aspects to consider.
Rooms
7.0
The room was clean and tidy but a little congested.
Service
6.0
Location
8.0
The hotel's location is convenient, just outside the city center and close to the metro, making it great for exploring Lucerne.
Dining
7.0
The dining experience offered a typical European breakfast selection but could enhance the variety.
Facilities
Julian
United Kingdom,
June
2023
7.0/10
The hotel has great rooms that are clean, quiet, and very comfortable, but they lack certain facilities like closets or lockers. The service was predominantly friendly, with a minor issue with one staff member. The location is convenient, though not right in the center of Luzern. The dining experience was somewhat limited but okay. Overall, a comfortable stay with minor drawbacks.
Rooms
8.0
The rooms are great, clean, and very comfortable.
Service
7.0
The service was mostly friendly, with only one minor issue with a staff member.
Location
7.0
The location is convenient, though not right in the center of Luzern.
Dining
6.0
The dining experience was somewhat limited but okay.
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